Cancellation Policy

At Wermilo, we understand that plans can change. Our cancellation policy is designed to be fair and transparent while ensuring we can maintain our high standards of service for all guests. Please review our policy before confirming your reservation.

1. Standard Reservations

Our standard cancellation policy applies to all regular villa reservations:

2. Modification of Reservations

If you need to modify your reservation dates, we will make every effort to accommodate your request, subject to availability. Modifications made:

• More than 14 days before arrival: No additional charge
• 7-14 days before arrival: $100 modification fee
• Less than 7 days before arrival: Treated as a cancellation and new booking

If the modified stay results in a higher rate, you will be responsible for the difference. If the modified stay results in a lower rate, the refund will be subject to the cancellation policy timeframes above.

3. No-Shows

If you fail to arrive on your scheduled check-in date without prior notification, your entire reservation will be canceled, and the full amount will be charged with no refund available.

4. Early Departure

No refunds will be provided for early departures or unused nights. The full amount of your original reservation will be charged.

5. Group Bookings

For group bookings of 3 or more villas, special cancellation terms apply:

• More than 60 days before arrival: 80% refund
• 30-60 days before arrival: 50% refund
• Less than 30 days before arrival: No refund

6. Event & Holiday Periods

During peak seasons, holiday periods (December 20 - January 10, Easter week, Thanksgiving week), and special events, stricter cancellation policies apply:

• More than 60 days before arrival: 75% refund
• 30-60 days before arrival: 25% refund
• Less than 30 days before arrival: No refund

7. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances that may affect your travel plans. Travel insurance can cover cancellation fees, travel delays, medical emergencies, and more.

8. Force Majeure

In the event of force majeure (natural disasters, acts of government, pandemics, or other extraordinary circumstances beyond our control), we reserve the right to offer a credit for future stay in lieu of a refund, valid for 18 months from the original arrival date.

9. How to Cancel

To cancel or modify your reservation, please contact our reservations team:

• Email: [email protected]
• Phone: +1 (555) 123-4567
• Through your booking confirmation portal

All cancellations must be confirmed in writing by our reservations team to be valid. The cancellation date will be the date on which we confirm receipt of your cancellation request.

10. Refund Processing

Refunds will be processed to the original payment method within 10 business days of confirming your cancellation. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.

We appreciate your understanding of our cancellation policy. If you have any questions or special circumstances, please don't hesitate to contact our reservations team.

Last updated: February 25, 2025