Responsible Gaming

At Wermilo, we are committed to promoting responsible gaming practices. We believe that gaming should be an enjoyable form of entertainment, not a means of making money or escaping problems. We encourage all our guests to maintain control over their gaming activities and to make informed decisions about their participation.

1. Our Commitment

Wermilo is dedicated to:

• Providing a safe, fair, and responsible gaming environment
• Preventing underage gambling (minimum age: 21 years)
• Training our staff to recognize signs of problem gambling
• Offering resources and support for those who may need assistance
• Ensuring honest and transparent gaming operations
• Respecting individual choices to limit or cease gaming activities

2. Recognizing Problem Gambling

Problem gambling can affect anyone, regardless of age, gender, or background. Here are some signs that may indicate a gambling problem:

• Spending more time or money on gambling than intended
• Gambling to escape problems or relieve feelings of helplessness, guilt, or depression
• Lying to family members or others about gambling habits
• Borrowing money to finance gambling or pay gambling debts
• Neglecting work, family, or personal needs due to gambling
• Failed attempts to cut back or stop gambling
• Feeling restless or irritable when not gambling
• Chasing losses (trying to win back money that was lost)

3. Self-Exclusion Program

Wermilo offers a voluntary self-exclusion program for individuals who wish to restrict their access to our gaming facilities. Participants in this program will be denied entry to our casino areas for their selected period of exclusion (6 months, 1 year, or 5 years).

To enroll in the self-exclusion program, please visit our Guest Services desk or speak with our Responsible Gaming Ambassador.

4. Responsible Gaming Tools

We offer several tools to help you maintain control over your gaming activities:

• Time Limits: Set limits on the time you spend in our casino
• Deposit Limits: Establish daily, weekly, or monthly deposit limits
• Loss Limits: Set boundaries on the amount you are willing to lose
• Reality Checks: Periodic reminders of time spent playing
• Gaming History: Review your gaming activity

To set up any of these tools, please speak with our casino staff or visit the Responsible Gaming desk.

5. Responsible Gaming Tips

We encourage all players to adopt these responsible gaming practices:

• Set a budget before you start playing and stick to it
• Never chase losses; accept them as the cost of entertainment
• Set time limits for your gaming sessions
• Take frequent breaks from gaming
• Balance gaming with other leisure activities
• Avoid gambling when feeling stressed, depressed, or otherwise vulnerable
• Never borrow money to gamble
• Don't view gambling as a way to make money
• Understand the odds and rules of the games you play

6. Underage Gambling Prevention

Wermilo strictly prohibits anyone under the age of 21 from participating in gambling activities. We implement rigorous age verification procedures, including ID checks at all casino entrances. Parents and guardians should never allow minors to gamble, even under supervision.

7. Responsible Alcohol Consumption

We recognize that alcohol consumption can impair judgment and lead to irresponsible gaming decisions. Our staff is trained to:

• Monitor alcohol consumption in gaming areas
• Refuse service to visibly intoxicated guests
• Encourage responsible drinking through free non-alcoholic beverage options

We ask that all guests drink responsibly while enjoying our gaming facilities.

At Wermilo, we believe that gaming should be an enjoyable part of your overall resort experience, not the focus of your stay. We invite you to explore all our amenities and activities during your visit, from our eco-refined villas to our nature excursions and wellness offerings.

Last updated: February 25, 2025